Refund and Returns Policy

Overview

Our refund and return policy is valid for 30 days. If 30 days have passed since you received your item, we are unable to offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Online merchandise must be returned via mail. Shipping costs are the responsibility of the customer and are non-refundable.

There are certain situations where only partial refunds are granted:

An item with obvious signs of use

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within an amount of 1-3 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take 1-3 business days before your refund is officially posted.

Next, contact your bank. There is often 1-3 business days before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

dearmollys

+1 (214)764-1192

2117b S Archer Ave, Chicago, IL 60616, United States

How do I handle defective merchandise?

If you feel your merchandise is defective, you must contact us within 5 days of receiving it for a return authorization. All merchandise must be returned in its original condition, unworn with tags attached. Once received, our customer service representative will inspect the merchandise for defects and, if applicable, contact the designer to repair or replace it. If we find that the merchandise is not defective or has been misused, it will be shipped back to you. We will incur shipping charges on defective merchandise, but we will not incur shipping charges on merchandise that is not found defective or misused.

Shipping Returns

If you need to return an item, please contact us by email at [email protected] and we will give you permission to return the item:

Dearmollys

+1 (214)764-1192

2117b S Archer Ave, Chicago, IL 60616, United States

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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